When you upgrade, information about your devices, collections, settings, parts dispatch information, preferences, support cases, and other configurations are securely migrated to secure connect gateway. ![]() Supported products include Dell servers, data storage, chassis, networking, data protection devices, virtual machines, and converged or hyperconverged appliances. Depending on your service contract, it also automates support request creation for issues that are detected on the monitored devices. It monitors your devices and proactively detects issues that may occur. Secure Connect Gateway is an enterprise monitoring technology that is delivered as an appliance and a stand-alone application. To continue to manage and monitor your devices, you must upgrade to Secure Connect Gateway. After July 2022, SupportAssist Enterprise 2.x capabilities such as device management, case creation, and alert monitoring will be discontinued.
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